Job Responsibilities : Technical Support Specialist
Salary : $14 per hour
Company : Harris Computer Systems
Location : Remote
Principal Duties and Responsibilities
- Monitors and answers incoming support calls chats and emails.
- Make outbound calls for waiting cases.
- Use remote login tools to assist clients with technical and product questions.
- Fixes issues when possible or escalates issues as needed.
- Maintains up to date case documentation of work performed and information provided to clients.
- May use documentation to help resolve issues.
- Maintains client relationships.
- Creates and provides support documentation.
- Helps rollout software upgrades.
- Stay abreast on the latest developments in software.
- Other duties as assigned.
- A polite and professional customer-focused attitude.
- Excellent verbal and written communication skills.
- Ability to multi-task and properly prioritize assignments in order of issue severity.
- Basic understanding of Microsoft Windows functions and file structure.
- Familiarity with Microsoft Dynamics a plus.
What we offer
- A casual work environment/remote work options
- Full range of employee benefits
- Paid Vacation