Technical Customer Service

By | August 2, 2022

Job Responsibilities : Technical Customer Service

Salary : $17.80 per hour

Company : ProAmpac

Location : Remote US

ProAmpac is a leading global flexible packaging company with a comprehensive product offering, providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement, and Impact.

As a team member, you join a diverse mix of forward-thinking professionals dedicated to producing world-class packaging. We’re always looking to bring in top-tier talent — it’s one of the many keys to our tremendous success and continuing growth. Our open culture nurtures an atmosphere of encouragement and empowers the free exchange of fresh ideas and the sharing of best practices.

What does ProAmpac have to offer?

  • 11 paid company holidays
  • 401k with company match
  • Medical, Dental, Vision, and other supplemental offerings
  • Discretionary bonus
  • Company-provided life insurance
  • Disability insurance
  • Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives

Are you looking for your next opportunity working in Technical Customer Service? Look no further! ProAmpac is looking to add additional talent on the team, which works closely with customers on providing in-depth technical engagement and support. They will also work closely with internal departments (Sales, Product Development, Quality) in commercializing new and existing products. This is a remote position, but you’ll be traveling regularly to customers.

  • Develop relationships, engage with customers, and prioritize activities
  • Aids in onsite and/or remote assistance and resolution of technical issues and problems
  • Stays abreast of changes in the packaging machinery industry and technology
  • Leverage packaging machinery vendor relationships with customers when required
  • Read, understand, and follow work instructions and quality requirements to meet/exceed specifications
  • Effectively communicate with the rest of the CTS group to maintain a team environment and accomplish leadership goals
  • Demonstrates an appropriate attitude in all dealings with coworkers, customers, and suppliers

Requirements

  • Bachelor’s Degree or equivalent knowledge experience
  • 4 years of comprehensive work experience in flexible packaging technical service role or similar
  • Product or industry specific machine experience
  • Technically apt and knows how to leverage technology
  • Demonstrated ability to prioritize based on data and leadership
  • Solid working knowledge of technical processes and related manufacturing
  • Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients
  • Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options
  • Self-confident, self-motivated, polished professional who thrives in a challenging, fast-paced environment
  • Able to travel upwards of 80% of the time

Click Here : Apply Now