Technical Assistant

By | September 30, 2022

Job Responsibilities : Technical Assistant

Salary : $39,500 – $53,000 a year

Company : Liberty Mutual Insurance

Location : Remote US

Educational requirements : Graduate

The Medicare Compliance team is searching for a Technical Assistant to join its Conditional Payment Unit. In this role you will work in team aligned with casualty claims investigating and resolving Medicare liens. The candidate will interact with multiple parties-including claims case managers plaintiff attorneys Medicare vendors and the recovery contractors for CMS. The right candidate for this role will be comfortable working in a fast-paced environment and committed to producing high-quality work product.
  • Initiates conditional payment searches and requests final demands from the Medicare lien contractor.
  • Data entry associated with conditional payment workflow. Specifically working within Share Point applications.
  • Following established procedures and using standard templates secures authorizations (if applicable) and insures access to online Medicare Secondary Recovery Portal.
  • Accesses Medicare Secondary Recovery Portal to secure updates relative to conditional payments.
  • Investigates claims via phone calls to the Medicare Recovery contractors.
  • Assists Branch Offices in resolving Conditional Payment-related issues/questions.
  • Participates in projects to improve team’s ability to deliver service efficiently and effectively.


  • Able to adapt to competing priorities detail-oriented execution-focused.
  • Ability to follow/interpret procedures and effectively escalate issues/tasks.
  • General knowledge of Microsoft Office Suite applications specifically Outlook Word and Excel.
  • Strong written and verbal communication skills via the phone and electronic media.
  • Solid organizational skills to manage work inventory within quality and time standards.
  • Excellent interpersonal skills to interact with and elicit cooperation from involved parties.
  • Associate’s Degree preferred and one-three years of relevant experience in a customer service and/or administrative role.
  • Knowledge of medical terminology medical billing ICD9 codes or Social Security/Medicare policies preferred.

At Liberty Mutual our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness inclusion trust and respect. Here you’ll discover our expansive range of roles and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work integrity and commitment to make things better and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race color national origin sex sexual orientation gender identity religion age disability veteran’s status pregnancy genetic information or on any basis prohibited by federal state or local law.


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