Job Responsibilities : Customer Support Engineer
Salary : $100,000 a year
Company : Files.com
Location : Remote
- Responding to customer-initiated interactions such as phone calls and emails (one-on-one communication).
- Identifying software bugs and coordinating with the engineering team for a full technical resolution of any issues a customer may have.
- Identifying feature gaps for customers and working with the Product Team to ensure feature requests are explored and use cases are documented.
- Providing after-hours emergency support assistance to customers on a rotating basis with other customer support team members.
- Solving a wide variety of technical issues related to networking application integrations APIs FTP SFTP WebDAV and syncing & mounting.
- Onboarding and training new customers.
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