T-Mobile Remote Jobs | Work from Home Online Applied 2022 Customer Specialist

By | April 13, 2022

Job Responsibilities : Leave of Absence Specialist- Remote Employee

Salary : $17 per hour

Company : T-Mobile

Location : Remote US

Educational requirements : High School


  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • Demonstrated decision making skills.
  • Communicates both verbally and in writing in an articulate thorough responsive manner. Demonstrated skill in written correspondence both through e-mail and formal letter writing.
  • Strong attention to detail and passion for high-quality work product..


  • Reviews and enters exception time into our timekeeping system based on established leave related policies.
  • Researches leave of absence dates with vendor to ensure accurate payment while the employee is on a leave of absence.
  • Compiles leave of absence claim history for Legal related inquiries.
  • Reviews completes and submits state disability forms for employees to the state specific disability program.
  • Manages Zendesk tickets to trouble shoot employees’ questions related to leave and exception time return to work issues data corrections and other leave and pay related questions.
  • Communicates with our vendor employees managers and HR regarding leave of absence related decisions.
  • Periodically audits claim leave start and end dates across multiple systems to ensure data accuracy.
  • Manages difficult situations with a professional and ethical demeanor (for example escalations fraud and guidance on employee action EEOC or legal investigations).
  • Evaluates and applies federal and state legislation to T-Mobile practices and expertise to build trusted relationship with HR or field partners.
  • Ensures accurate LOA status in HR Timekeeping and Payroll databases.
  • Provides effective service consultation and resolution of employee relation inquiries involving exception time while on leave including workers’ compensation complex FMLA matters and leaves related to federal/state and local regulations.
  • Regularly consults with T-Mobile’s HR partners to ensure consistent application of exception time while on leave. Provide timely research and response to medium to high-level complex inquiries.
  • Interacts with various internal and external partners including disability vendors medical community payroll compensation/commissions legal workplace relations workers compensation loss prevention and others to ensure timely processing of LOA requests.
  • Advises management of trends problems as well as recommended course of action.
  • Communicates effectively with our vendor to ensure accuracy of data and claim determination.

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