Sykes Work from home Jobs » Vacancy18 Global

Job Responsibilities : Home Theater and Television Product Support Representative

Salary : $60000 per year

Company : Sykes Enterprises, Incorporated

Location : Remote US

SYKES is looking for a Product Support Representative to provide sales and technical product support to audio video custom installation dealers and Sales representatives remotely. You would provide expert training on these products to custom integrators and Sales representatives. Products include TV’s Home Theater receivers Projectors and Blu Ray Players.

This is a Remote position

Responsibilities:

This will be responsible for providing technical troubleshooting for Custom Integration Channel. You will be answering phone and email from Dealers and Customers. This position will also act as a high level of support for our call center as well as internal escalations.

You will handle technical escalations from dealers installers and install customers regarding the use and functions of receivers/projectors TV’s NHS racks wall stations home share and Blu Ray. Inquiries may come via telephone or the internet so candidates must be able to communicate effectively both verbally and in writing.

SKILLS:

Custom Integration—2yrs

Call Center/Customer Service—yrs

Software Installations/SDK—2yrs

3D Knowledge

Preferred Skills:

Home Custom Installation

Control 4 or any other Network Control Protocol

We are proud to be an equal employment opportunity employer. We are committed to selecting developing and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race age color religion sex national origin ancestry citizenship disability/handicap marital status veteran status sexual orientation pregnancy genetic information gender identity and expression or any other basis protected by federal state or local law. EEO.

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