Sutherland Recruitment 2022 – Work from Home Jobs – Sutherland Careers – Customer Care Associate

By | April 13, 2022

Job Responsibilities: Customer Care Representative

Salary: $14$21 per hour

Company: Sutherland

Location : Remote

Education Requirements: High School

Job Description:

Work at Home

Are you a self-motivated and team-oriented individual ready to take on a new role within an exciting company? Do you deal with customers and colleagues with the same amount of positive energy and excitement? Can you be productive working from home while effectively multi-tasking on a variety of projects and assignments?

We are hiring Customer Service Representatives to deliver exceptional service and solutions to customers through inbound calls and chat in a work-from-home environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Our hours of operation are Monday-Friday, 7A-7P EST.

What we offer:

  • Competitive hourly rate of $14/hour
  • Medical, dental, and vision benefits
  • Paid training & PTO
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Monthly rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

This is the job for you if you:

  • Excel at handling customer inquiries of varying types (i.e. service requests, billing questions, energy conservation advice, etc.)
  • Possess strong communication skills, am an active listener, and can leverage probing question skills to provide resolutions
  • Have strong attention to detail and the ability to effectively multitask
  • Possess a high diploma or GED; an associate’s degree is a plus.
  • Know your way around a PC with strong keyboard skills and basic MS Office knowledge.

Requirements to work from home:

  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
    • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • A quiet and distraction-free, secure place to work.
  • A computer with:
    • 1.6 GHz Dual Core processor (the faster the processing environment, the better)
    • 2 GB RAM
    • 10 GB available hard drive space
    • One or more available USB ports (2.0 or greater)
    • Sound/audio support
    • Windows 10
    • 2 – 20 inch monitors
    • Wired Keyboard
    • Wired Mouse
  • A headset to use for training and meetings that is/has:
    • USB
    • Dual ear
    • Noise-canceling microphone
  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
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