Support Engineer Jobs Work from Home Online Apply Now 2021

By | April 13, 2022

Job Responsibilities : Technical Support Engineer

Salary : $16 per hour

Company : Nasuni

Location : Remote

Responsibilities

  • Initiate triage and potential resolution of all new issues submitted by Nasuni customers regarding Cloud File Storage Solutions.
  • Remotely troubleshoot and resolve complex product and customer environment issues that involve Active Directory, Linux, NAS Protocols, Hypervisors, AWS, Azure, and Google Cloud.
  • Escalate appropriate issues and work in coordination with the Sustaining Engineering team.
  • Provide in depth technical resolutions for customers and other customer facing teams.
  • Proactively keep customers updated of their issue while investigating and working in conjunction with Engineering.
  • Contribute to technical knowledge base on a regular basis.
  • Participate in rotating after hours and weekend support schedule.
  • Track and maintain all updates and customer communication through Salesforce, Supports case management system.
  • Diagnose log files and prepare thorough analysis of technical issues prior to presenting to Engineering.

Required skills 

  • Experience working with and supporting Linux based systems.
  • Prior experience supporting enterprise class customers with mission critical technologies.
  • Ability to effectively communicate with customers at a technical and business level.
  • Proven experience of collaborating with other internal groups such as the sustaining team to deliver on customer expectations.
  • Must be able to prioritize and manage caseload of handling multiple customer issues simultaneously.
  • Generous employee referral bonuses

Click Here : Apply Now