Job Responsibilities : SENIOR PUBLIC CONSULTATION COORDINATOR
Salary : $44.41ñ$48 Per Hour
Company : City of Toronto
Location : Toronto, ON CA
In this role you will develop coordinate lead and evaluate public consultation programs and engagement activities related to the implementation of Parks Forestry and Recreation’s $2.7 billion ten-year Capital Budget and Plan including new parks playgrounds splash pads and Community Recreation Centers all across Toronto. You will also provide advice and guidance to project teams project managers and senior management on all engagement-related matters.
- Develops and implements detailed communications and engagement plans based on each project’s unique requirements.
- Participates as a member of project teams comprised of professional staff external planning consultants technical consultants and senior management to provide advice and expertise on issues related to public consultation.
- Plans designs and delivers public stakeholder and rights holder events (such as meetings workshops open houses charrettes focus groups etc.) to encourage public participation support project objectives and create an informed public.
- Provides guidance mentoring advice coaching and feedback to other branch and divisional staff on public engagement planning and delivery including in the development of work plans implementation plans contingency response plans and ongoing issues management.
- Makes recommendations related to process issues management timing and the handling of external stakeholder/rights holder input to both external stakeholders/rights holders project teams project managers senior management and Councilors.
- Works proactively to assist stakeholders residents and Councilors through challenging public processes.
- Ensures that public consultation activities support strategic divisional and corporate plans and programs (including but not limited to the Reconciliation Action Plan the Toronto Action Plan to Confront Anti-Black Racism the Data for Equity Strategy and the Toronto Seniors Strategy.
- Ensures that public consultation programs meet the requirements for corporate and divisional policies City Council direction and federal and provincial legislation.
- Ensures that strategic projects of the division are delivered with an effective public consultation process planned and designed using approaches and practices that will be acceptable to stakeholders rights holders and City Council.
- Ensures that Toronto’s diverse ethno-cultural and multi-lingual and Indigenous populations are included in the planning and design of capital projects by undertaking investigations of ethnicity language and cultural practices prevalent within a project area and ensuring that public engagement processes and communications material respond to these conditions in a way that ensures they are both welcoming and accessible to all.
- Evaluates and incorporates resident stakeholder and rights holder inputs into processes to ensure they are reflected in project outcomes thereby improving division/corporate performance and building community trust.
- Prepares and documents these inputs as well as divisional responses to them in concise summary reports that are fully compliant with the Accessibility for Ontarians with Disabilities Act.
- Researches writes and designs audience-appropriate communications materials (e.g. newsletters flyers letters etc.) for distribution to the public to notify residents stakeholders and rights holders of upcoming public consultation activities and to support branch objectives. Reviews and approves communications materials prepared by communications staff for the same purpose. Ensures that issues management takes place throughout the length of a project.
- Creates shares and/or exchanges information and ideas in virtual communities and social networks ensuring connectivity with the public and the development of strategic relationships with key influencers.
- Liaises with provincial federal and other municipal government representatives City staff external stakeholders in a variety of settings and situations to provide context and information sharing opportunities ensuring that projects proceed in an efficient and effective manner.
- Develops implements monitors and evaluates social media and online web-based communication strategies.
- Assists with the creation and maintenance of project websites in consultation with branch and divisional staff.
- Prepares detailed presentations and council reports for branch division and corporate clients.
- Participates in the development of standards practices and guidelines for public consultation staff project managers and when applicable external public consultation consultants.
- Monitors and tracks expenditures for the public consultation portion of project budgets.
- Prepares terms of reference and request for proposals for assignments related to public consultation work for the branch.
- Reviews and evaluates tender bids and recommends award of contracts for public consultation projects.
- Acts as an advocate for public engagement within the branch and the division with project teams project managers senior management other corporate divisions and individual Councilors.
- Researches develops and evaluates alternatives to current public consultation practices to maintain a cost-efficient state-of-the-art standard of service.
- Assists with resolving public complaints or disputes that arise during the planning and construction of capital projects.
- Acts as a representative for the division on committees task forces or working groups which include staff and/or stakeholders/rights holders. Sometimes acts as chair or facilitator for these events.
- Carries out public speaking engagements in a variety of locations and venues (small and large) providing information and opportunities for public feedback on issues and projects important to the branch.
- Post-secondary education in a discipline pertinent to the job function (i.e. social science political science urban planning urban studies environmental studies public administration communications public relations) combined with relevant training and experience or equivalent combination of education and experience.
- Experience in public consultation and facilitation including consensus building techniques and practices.
- Experience in motivating leading and providing guidance and advice to professional teams.
- Experience applying leading edge social media trends including social media management and strategy advertising podcasting and monitoring and analytical tools (i.e. Hootsuite etc.).
- Experience designing and managing community engagement processes specifically related to engaging multi-ethnic Indigenous and other hard-to-reach communities.
You must also have:
- Sensitivity towards and understanding of the diversity of knowledge temperament language literacy levels culture and ethno-racial backgrounds in communities throughout Toronto.
- Excellent communications skills including writing storytelling and the ability to interpret technical information into a written form that is understandable by the general public.
- Excellent public speaking skills including the ability to speak with knowledge and assurance in front of an audience.
- Excellent organizational interpersonal and project management skills including a proven ability to manage multiple projects at once coupled with strong attention to detail.
- Well-developed strategic planning problem-solving and conflict management skills.
- Ability to deliver creative content (i.e. through Adobe InDesign Illustrator etc.).
- Experience using Microsoft Office Suite (e.g. Word Excel PowerPoint and Outlook).
- Ability to motivate staff and promote effective team dynamics
- Must have access to a vehicle or have the ability to travel and transport heavy equipment (e.g. sound equipment easels display boards brochures and other printed material) to various locations across the city as required.
- Must be able to work evenings and weekends as required.
Additionally the below are considered assets:
- Lived experience as a member of an equity-deserving community
- Expertise in communications social marketing and/or human-centred design approaches and research methodologies.
- Expertise in trauma-informed approaches to public consultation and engagement.
Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City’s Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City’s Internal Job Posting Portal.
Note: The applicant pool from this job posting may be used for similar summer job opportunities in various divisions.
Equity Diversity and Inclusion
The City is an equal opportunity employer dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.