Job Responsibilities : Owner Services Manager
Salary : $50,000 – $55,000 a year
Company : Better Talent
Location : York, ME
- Responsible for all properties being ready prepped correctly set up and staged according to GetAway Vacations’ standards for all guest and owner arrivals.
- Audit and review all properties in our property management system to ensure all details are updated.
- Review guest feedback related to the standards of our properties and ensure the resolution of issues.
- Ensure the office is maintained and stocked according to company guidelines consistently
- Write and update housekeeping procedures to ensure they stay current and consistent.
- Perform an audit of all properties to ensure details related to the home are accurate and current.
- Review guest feedback concerning the standards of our properties and ensure the resolution of guest issues.
- Manage housekeeping schedule including all owner and guest cleans.
- On-Board new owners and their properties to the rental program.
- Quick response time to all owner/guest and team member’s emails phone calls and texts
- Perform annual property audit and inspection of required inventory prepare recommendations improvements and replacement items for homeowners
- Foster ongoing open lines of communication with owners – solid communication with owners is a must.
- Review and reconcile all work orders and owner statements accurately.
- Strong leadership ability
- Strong problem-solving skills
- Light Accounting experience preferred
- Excellent interpersonal verbal and written skills
- Works well independently and as part of a team
- Computer literate and able to use web-based software
- Ability to work under pressure in a fast-paced environment
- In-depth knowledge of the vacation rental industry and the ability to adapt and adhere to our service standards and protocols