Stay at Home Jobs Moms | Customer Support Specialist Apply Now

By | April 13, 2022

Job Responsibilities : Customer Support Specialist (Part-Time)

Salary : $17 per hour

Company : Girl Scouts of Eastern Massachusetts

Location : Remote US

Educational requirements : Graduate

Key Responsibilities:

  • Answer questions from customers by phone or email either based on their knowledge of the Girl Scout program or by connecting the customer to the correct internal department.
  • Support new membership registration and renewal.
  • Support new leaders by answering questions related to their membership, criminal background screening, and training.
  • Support Council Girl Programs by helping members to register for upcoming activities.
  • Support the Product Program team by helping volunteers to register for and answering questions about both the Fall Product and Cookie programs.
  • Support the Outdoor Program team by helping volunteers to register for and answering questions about Outdoor Program activities including training, troop camping, outdoor skills activities, and Girl Scout Camp.
  • Interface with other departments to provide feedback received from customers.
  • Work with other departments to improve processes in order to maximize customer service.
  • Maintain accuracy of customer records in Salesforce.

Skills and Qualifications:

  • Bachelor’s degree or experience in a membership or volunteer organization.
  • New or recent graduates are encouraged to apply.
  • Proficient in the use of Microsoft Windows and Office software; experience using Salesforce or other database software preferred.
  • Strong phone-based communication skills.
  • Communicate clearly both orally and in writing.
  • Capacity to, independently and as part of a team, plan, organize and prioritize work, while managing multiple deadlines in a fast-paced environment.
  • Ability to effectively identify, analyze and solve practical problems and successfully manage a variety of variables and personalities; ability to adapt in a changing environment.
  • Bilingual skill is desirable.
  • Girl Scout membership experience is a plus.
  • Experience in a customer service environment is a plus.
  • Must be able to work 15 hours a week between the hours of 8:30 am and 5:00 pm.

Click Here : Apply Now