Job Responsibilities : CUSTOMER SERVICE REPRESENTATIVE (WFH)
Salary : $695 a week
Company : AT&T
Location : Remote US
Responsibilities
- Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
- Uncover customer wants interests and needs in each customer interaction to effectively save the product and offer additional products and services
- Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
- Utilize virtual communication tools to engage your manager or support team for assistance
- Remain proficient in explaining customer bills as well as managing billing rate plan and feature matters for one or more products or services
- Perform basic troubleshooting for one or more products or services
Requirements:
- Must have verified internet service (secure reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk chair electrical outlet direct LAN connection). Company will provide equipment (keyboard monitor computer mobile device etc.)
- Be available accessible and accountable to work during established work schedules and shifts follow technical support processes comply with organizational security and compliance standards trainings performance management recurring management routines manual and automated remote monitoring policies etc.
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