Spotify Remote Jobs | Customer Service Representative 2021

By | April 13, 2022

Job Responsibilities : Customer Service Operations Specialist

Salary : $17 per hour

Company : Spotify

Location : Remote US

Customer Service
Spotify is looking for a Specialist – Customer Service Operations to join its outstanding support team in our fast-paced podcast technology and ad services group.

Who you are:

  • A min of 1-3+ years of professional work experience preferably in a Software-as-a-Service (SaaS) support role.
  • A min of 1+ year in a customer-facing position such as technical assistance, solution consulting, direct Tier 1 technical support, or account management.
  • You have experience with Intercom, Jira, Salesforce, Looker, Google products (G-Suite), and Microsoft Excel.
  • You have an interest in podcasting, technology, SaaS, and improving end-user experiences

What you’ll do:

  • Execute on-boarding for new customers via project plans, phone calls, and live training sessions.
  • Respond to customer support requests through our live in-app chat platform (Intercom).Build help documentation for new products, features, and end-user workflows.
  • Become a Spotify/Megaphone specialist and communicate this knowledge with our customers and internal partners.
  • Identify product bugs, technical issues, and report this information back to the Tech team by crafting tickets in Jira.

Where you’ll be

  • We are a distributed workforce enabling our band members to find a work mode that is best for them!
  • Where in the world? For this role, it can be within the Americas region in which we have a work location
  • Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.

Click Here : Apply Now