Job Responsibilities : Social Media Agent (Remote)
Salary : $17 per hour
Company : GE Appliances
Location : Remote US
Educational requirements : Associate Degree
- Professionally respond to and resolve inquiries to incoming consumer emails and public interactions across a wide variety of topics including but not limited to pre-purchase inquiries installation requirements basic trouble-shooting use & care information and complaints.
- Respond quickly and professionally to social channel engagements on Facebook Twitter Instagram YouTube and other platforms.
- Resolve consumer questions and respond to ratings and reviews of our products on the GE Appliances.com site as well as key partner retail sites.
- Become proficient in using internal platforms and resources that support email shopper questions Ratings & Reviews Knowledge Base eDoc GE Appliances websites SMC Salesforce Service Cloud and other systems as required.
- Follow protocol and adhere to guidelines.
- Achieve and maintain fully satisfactory performance.
- Weekly schedule to include Friday Saturday Sunday & Monday flexibility on start times.
- Previous customer service experience particularly with written forms of customer service.
- Excellent written communication skills: grammar sentence structure and spelling.
- Computer literate with ability to learn new applications quickly. Positive attitude with proven ability to work well with teams.
- Strong typing skills.
- Dependable with strong pattern of attendance.
- Associates degree from an accredited university or college or equivalent work experience.
- Experience with GE Appliances Call Centers or equivalent customer service experience.