Service Insurance Assistant, Commercial

By | November 3, 2022

Job Responsibilities : Service Insurance Assistant, Commercial

Salary : $37000 Per Year

Company : Liberty Mutual Insurance

Location : Remote US

Educational requirements : High School

In the Small Business Service Center (SBSC) we provide support to our independent agents and customers regarding their small business insurance policies.

Our Service Insurance Assistants performs various support duties such as responding to internal and external requests regarding account information and preparing documents policy information and files for additional handling by other associates. This position includes answering phones processing electronic mail and assisting customers. You must be able to follow procedures and apply intermediate-level administrative skills and insurance knowledge to accomplish both routine and non-routine tasks and duties.

Our hours of operation are from Monday through Friday 8:00am-9:00pm EST. Our customer service representatives need to be flexible to work within the hours of operation plus some holidays.

Our call center class begins on Tuesday January 17 2023. Mandatory attendance is critical to your success and as such is required for the duration of training where performance will be continually assessed throughout.

**The following states/districts are excluded from eligibility at this time: Arizona Alaska California Hawaii Illinois Kentucky Montana New York**.

Job Responsibilities:

  • Enters and retrieves information of varying complexity using computer systems and applications to update records obtain information for others and respond independently to most questions and problems.
  • Uses intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents correspondence and process other insurance transactions to provide customer service and support.
  • Performs other related support duties as requested such as answering phones processing mail assisting customers.
  • Upholds our customer care standards by achieving individual goals such as work quality phone and email handle time adherence and reliability.


  • Highschool Diploma or equivalent
  • Minimum of 1-2 years of relevant customer service or administrative experience preferred.
  • Prior Call Center experience preferred.
  • Proficiency with computers is mandatory.
  • Excellent oral written and interpersonal communication skills and the capacity to multi-task in a fast pace structured teamwork environment is required.
  • Intermediate level of skill required to open create and modify various documents using the Microsoft Office suite (e.g. documents spreadsheets e-mail etc.) and enter/retrieve information using various applications/systems.
  • Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department’s policies and procedures.
  • Must be able to acquire and maintain company and department Work at home (W@H) requirements; Dedicated room with a desk safe quiet professional working environment and wired connected high-speed internet with a minimum of 5 dedicated mbps (20 mbps or more is recommended through a cable fiber or DSL service).
At Liberty Mutual our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness inclusion trust and respect. Here you’ll discover our expansive range of roles and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:
We value your hard work integrity and commitment to make things better and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race color national origin sex sexual orientation gender identity religion age disability veteran’s status pregnancy genetic information or on any basis prohibited by federal state or local law.

High School Diploma/GED


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