Service Desk Support

By | October 7, 2022

Job Responsibilities : Service Desk Support

Salary : $17 per hour

Company : HealthFirst

Location : Remote US

Educational requirements : High School

Our Technology Services Department works with Healthfirst’s functions to conceive deliver and support the technology that executives professionals and telecommuters need to succeed. This individual will serve as a single point of contact to customers for service request calls work phones dispatch queue when necessary and e-mail. He/she will log all incidents and create tickets detailing issues related to the customer. Note: Must be available for 24 x 7 on-call rotation. Weekend work may be required.

Documents resolutions and updates the knowledge base.

Alerts management on critical or reoccurring issues called into the Help Desk.

Participates in new hire orientation office moves PC/Laptop setup and configuration.

Strong interpersonal and customer service skills.

Ability to manage time effectively multi-task and adapt to changes quickly in a fast moving environment.

Flexibility to work overtime and on weekends to support a 24×7 environment holidays and at peak times.

Ability to troubleshoot and resolve technical problems over the phone which includes PC/Laptops in a Windows 7 Windows 10 network environment.

Experience with Microsoft Office applications and third party applications.

Has worked within a professional services firm or similar environment.

Technical experience or some exposure in some areas of pc internal networking and software including LAN WAN.

Working experience with Word Excel and Outlook skills.

Working experience with Windows 7 Windows 10 MS Office 2010 MS Office 2013 and MS Office 2016

Working experience with Active Directory.

Working experience with using a Trouble Ticketing (Service Now) system and a service management process.

Minimum Requirements:

High school degree from an accredited institution or GED

Preferred Requirements:

Preferred Associate’s degree from an accredited institution. Completed coursework from an accredited college or university.

Preferred A+ Certification

Since we care so greatly about our employees’ and members’ wellbeing Healthfirst has implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Company’s current COVID-19 or other infectious disease health and safety protocols including local requirements which may include sharing information regarding your vaccine status and mask wearing. Protocols may change in the future with the evolving public health landscape. Healthfirst will consider accommodation requests as required by applicable law.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race color religion gender gender identity sexual orientation national origin age genetic information military or veteran status marital status mental or physical disability or any other protected Federal State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org or not one of our recruitment partners please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

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