Job Responsibilities : Home Chat Beauty Advisor, Client Services
Salary : $18 per hour
Company : Sephora
Location : Remote
Your Role
- Provide exceptional solutions for client requests / inquiries that come through proactive and reactive live chat software while working remotely from home. Inquiries may include: beauty consultations product information product sales and upselling sephora.com order issues and general questions about Sephora.com products and services.
- Demonstrate Sephora standards for quality service and incorporate Sephora culture into every client interaction
- Fulfill client requests by asking clarifying questions and providing relevant solutions
- Maintain open communication with lead / QA / Supervisor for support and personal development
- Apply feedback and coaching to develop skills that will improve the client satisfaction you provide
- Proactively engage in the Sephora.com website knowledge base and other tools to enhance the client experience
- Maintain composure professionalism and contact control when dealing with challenging clients to find the best possible solution
- Use positive professional and appropriate grammar and word choice in written communication with clients via chat
- Be punctual to work by logging in on time and adhere to all schedules and deadlines as scheduled in advance
Skills
- Passion for Sephora clients and all things beauty
- Strong knowledge of Sephora brands products ingredients and application techniques
- Well-developed listening comprehension verbal and written communications skills
- Maintain poise patience and professionalism in client engagement and contact center environment
- Able to multi-task have demonstrated organizational detail orientation prioritization and time management skills to ensure that all client related inquiries / tasks / requests are completed accurately and at the first contact
- Ability to work effectively in a team-oriented high-demand and fast-paced environment
- Solid communication skills to effectively communicate with various levels of management and support
- Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner
- Strong time management skills
- Maintain positive and upbeat attitude towards team members and clients at all times
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