Senior Bond Claim Representative

By | August 2, 2022

Job Responsibilities : Senior Bond Claim Representative

Salary : $16.20 per hour

Company : The Hartford

Location : Remote US

The Hartford’s Surety Bond Claim team is seeking a motivated, customer-focused Bond Claim Examiner to join our highly experienced team! We are currently the sixth largest surety insurer in the country, providing construction and commercial surety products both domestically and internationally. In the event a claim is presented alleging that our bonded principal is not performing in accordance with a bond issued on its behalf, we investigate the situation and determine the best course of action to promptly and fairly meet our bonded obligations.


  • Communicate with principals, obligees, claimants, underwriters and others to investigate, analyze and reach sound, well documented conclusions with regard to Hartford surety products, discharging Hartford’s obligations as appropriate. Frequent interaction with opposing legal counsel should be anticipated.
  • Review all manner of claim related documents including proofs of loss and supporting/competing documentation
  • Investigate, analyze and document a variety of commercial and contract claims of varying complexity, including the creation, sending and filing of all required forms and reasonably necessary letters, documents, spreadsheets and management reports
  • Extensive review of contracts, related contract documents, bond forms and case law as required by any given claim or project
  • Assure timely compliance with all statutory and regulatory requirements related to Hartford surety products
  • Collaborate with team members on claim files and other projects
  • Assist with assigned projects which may include document creation, internet research, file maintenance and special projects
  • Identify and pursue salvage opportunities
  • Select and amend form documents as needed to meet Hartford’s bond obligations.


  • Bachelor’s Degree (preferred) or equivalent work experience. A JD is a plus!
  • Minimum of 7 years of complex claim handling experience
  • Minimum of 5 years of experience in surety claims or equivalent experience in litigation matters within a legal environment
  • Outstanding interpersonal skills working within a dedicated, supportive team
  • Strong focus on delivering outstanding customer service
  • Demonstrated strong written and verbal communication skills
  • Highly organized and excellent time management skills
  • Self-motivated with the ability to prioritize competing requirements successfully
  • Ability to build successful business relationships with brokers, accounts and members of the home office and field organization


  • Licensing Requirements: As a condition of your employment, within 6 months of hire you must obtain and maintain an Adjuster’s license for either Florida or Texas and possibly other jurisdictions to handle insurance claims throughout the United States.
  • Travel with this position would rarely exceed 10-15%, depending upon business needs.
  • For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.

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