Security Program Manager, Customer Service Security-Customer Engagement Technology, Security Fundamentals

By | September 29, 2022

Job Responsibilities : Security Program Manager, Customer Service Security-Customer Engagement Technology, Security Fundamentals

Salary : $74,200 – $129,800 a year

Company : Amazon.com Services LLC

Location : Remote US

· 5+ years of program management experience · Bachelor’s degree or relevant work experience equivalent · Excellent written and oral communication with multiple levels of leadership involving both business and technical sides of the business · Demonstrated passion for understanding ambiguous complex problems and driving high-quality innovative and robust solutions.

Job summary

Amazon Customer Service is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day 7 days a week and in over 15 languages (and growing).

Amazon.com is looking for a passionate results oriented Senior Program Manager to define develop and implement solutions solving cross-organizational challenges within the CS Security organization. You will work with CS Security Leaders Business Operations and Product and Engineering teams to implement foundational solutions that reduce the need for human intervention to advance the mission of the CS Security organization. If you are an experienced Program Manager who is passionate about process engineering and solution delivery at Amazon scale then we are looking for you.

Key Tasks Include:

  • Define and implement the lifecycle for simple to complex security campaigns that drive down risk across World Wide Customer Service.
  • Earn Trust of senior leaders team members and partners and insist on the highest standards by holding teams accountable to deadlines.
  • Drive program objectives – provide program management and define project plans manage implementation activities and develop processes documentation and communications for program/process rollout and ongoing support.
  • Scale services and tools – design processes and procedures for services and tools to ensure campaigns scale with the needs of the business when driving WWCS to meet expectations.
  • Communicate new/updated programs policies and processes to leaders employees and cross functional organizations.
  • Manage important initiatives that resolve critical and/or endemic challenges.
  • Communicate retrospective docs and continuous improvement recommendations for campaigns to ensure we tune processes as we learn.
  • Develop roadmaps for programs and communicate them early and often to allow partners the ability to bake security into their planning.

Preferred Qualifications

  • Experience working in a global large-scale complex and fast-paced environment
  • Experience building cross-functional partnerships operationalizing requirements and influencing stakeholders across the organization to act without having a direct reporting relationship
  • Problem solver able to troubleshoot issues independently or escalate when necessary; sense of accountability and sound professional judgment
  • An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity
  • Demonstrated maturity judgment negotiation/influence skills analytical skills and leadership skills
  • Must be able to define program goals and roadmaps based on customer needs and strategic direction and ensure that committed projects are delivered on schedule by the relevant team members
  • Have a general understanding of information security and security operations at scale.

· Experience working in a global large-scale complex and fast-paced environment · Experience building cross-functional partnerships operationalizing requirements and influencing stakeholders across the organization to act without having a direct reporting relationship · Problem solver able to troubleshoot issues independently or escalate when necessary; sense of accountability and sound professional judgment · An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity · Demonstrated maturity judgment negotiation/influence skills analytical skills and leadership skills · Must be able to define program goals and roadmaps based on customer needs and strategic direction and ensure that committed projects are delivered on schedule by the relevant team members · Have a general understanding of information security and security operations at scale. The pay range for this position in Colorado is $74200- $129800/yr ; however base pay offered may vary depending on job-related knowledge skills and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please visit https://www.amazon.jobs/en/disability/us. Pursuant to the Los Angeles Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation including medical or religious accommodation.

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