Salesforce Administrator (Support)

By | November 3, 2022

Job Responsibilities : Salesforce Administrator (Support)

Salary : $71000 Per Year

Company : West Shore Home

Location : Remote US

As our nationwide growth accelerates as our remote Business Systems team plays a key role in driving forward our mission of Bringing Happiness to Every Home® by aggressively implementing new systems and custom applications to achieve unparalleled success in serving our customers and optimizing our business.

As a Salesforce Administrator (Support) at West Shore Home® you will contribute to this mission by leveraging technology and data to help transform the total business enterprise with the automation processes and workflows across every line of business. You will report directly to the Business Systems Support Team Lead and work closely with a team of Salesforce Support Specialists and Salesforce Administrators as well as over 2000 end users and internal stakeholders.

What You’ll Contribute

In this role you can expect to:

  • Use your expertise to provide excellent support to the total business enterprise by serving as an internal subject matter expert for various Information/Technology systems
  • Diagnose and resolve issues within Salesforce Leap CPQ Five9 and other company platforms
  • Manage and oversee open tickets in the company Jira Service Desk and communicate updates with team members and internal customers via comments
  • Provide exceptional service by responding to and complete support requests (tickets) in a timely manner as per Service-Level Agreement (2 Hours to First Response/40 Hours to Resolution)
  • Create and maintain fields views reports dashboards campaigns and other Salesforce objects and functions

What It Takes to Succeed

At West Shore Home we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success and we hope that you’ll bring:

  • Knowledge of the standard capabilities of Salesforce
  • Proficiency with automation tools – specifically updating FLOWS
  • Education or experience in systems databases and administration tools
  • Strong communication skills including the ability to communicate effectively with internal/external developers on a technical level as well as front line employees with no technical background
  • A commitment to getting better every day and using data to drive improvement

We Invest in YOU

We believe that when employees know they are valued and safe they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us.

We’ve got you covered with:

  • Multiple health insurance options (medical dental vision accident life critical illness and short- and long-term disability)
  • 401K retirement plan with company match
  • Paid holidays and paid time off (PTO)
  • Continued training & leadership development opportunities
  • Unlimited professional and personal growth potential

The guaranteed pay range for this position is $58000 per year to $71000 per year. The actual rate is based on each candidate’s skill set and will be determined by the Hiring Manager. This role is a salaried exempt position that is not eligible for overtime pay.

Please note that the Company will not sponsor applicants for work visas. Applicants must be authorized to work in the United States at the time of their application on a full-time basis.

More to Know

  • Schedule: Exempt role with standard hours from 8AM-5PM EST
  • Location: Remote (USA)
  • Seniority Level: Associate

Why Work at West Shore Home?

We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination commitment and determination from people who take extreme ownership of their circumstances. We don’t make excuses. We solve problems and get things done. If this sounds like you we’d love for you to join us on our mission.

We operate at our best when every employee works to achieve their individual potential. To facilitate this West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of there is no better place to do so.

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2000 employees across 13+ states. With continued national expansion plans we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand®.

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to your recruiter.

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