Sales Support Consultant; Select Segment (MidAmerica)

The Sales Support Consultant is a key part of the Sales Team responsible for supporting various aspects of the sales process including but not limited to producing compliant benefit summaries and managing the hand-off process to implementation for new cases. This person will be the liaison between the Sales team and internal partners (e.g. Admin Staff Implementation Underwriting and Commissions). The role will also have external facing and relationship building responsibilities with Clients and Brokers providing back-up support to the Sales team on escalated issues. This person must be capable of working independently while demonstrating sound judgment.

The first primary responsibility for this position is to produce benefit summaries and SBC documents for new business. Basic insurance language and health insurance understanding is helpful as well as state mandates and federal regulations (PPACA related). Attention to detail accuracy and ability to work under tight time constraints are necessary.

The second primary responsibility is to manage the hand-off to case installation for new business to ensure a smooth implementation. This entails collaborating with the Sales team upon sale to understand what products benefits and services have been sold. Based on that this person determines which processes and forms are required and manages the process to ensure everything is completed timely and accurately. This could entail initiating the appointment process for new brokers acting as the point person for Implementation on outstanding items/questions attending the Strategy Meeting and New Client Welcome calls.

Finally this position is expected to serve as a back-up to the Sales team on escalated issues while they are out of the office. This person must be professional and knowledgeable able to answer general and case-specific questions.

This is a remote position but must reside within 1.5 hours of Kansas City KS or St. Louis MO.

Responsibilities:

Benefit Administration

Produce and maintain benefit summary templates

Produce benefit summaries for prospects new business and renewals

Partner with the New Business Manager (NBM) and/or Client Manager (CM) to ensure that the Clients’ needs/expectations are met

Partner with Product and Compliance on issues as needed

Stay current with case installation requirements/changes and sales tools

Assists with service issues occurring in the first 60 days of the new installation working with Platinum and Gold Service teams to coordinate care. Most specifically any major services being required in the first week of the case effectiveness (infusions pre-scheduled surgeries and scans and Rx fills)

Case Installation

Partner with NBM to initiate case set-up after case sells/renews

Identify/own the required paperwork/forms for installation of new business/renewals while ensuring accuracy and completeness

Provide the hand-off of case related paperwork to the Implementation Team to begin case installation

Monitor the sales timeline to ensure adherence

Coordinate with Admin staff on producing/printing/ordering /assembling of Client materials such as enrollments kits

Proactively follow-up with Client and/or Broker on any missing/incomplete information

Internal Support

Act as back-up/point person for NBM for Client and/or Broker questions

Act as a resource to Manager/others on special projects

Provide out-of-office support as needed

Qualifications:

High School Diploma or equivalent required; BA/BS highly preferred or equivalent relevant work experience

Demonstrated knowledge of health insurance or employee benefit experience

Ability to work independently as well as in a team environment and proactively with internal and external partners

Ability to consistently meet tight deadlines and work under pressure

Excellent communication organization and presentation skills

Ability to quickly understand the Clients’ needs and expectations

Strong working knowledge of Microsoft Outlook Word Excel PowerPoint and Internet Explorer is required

For this position we anticipate offering an hourly rate of 22.50 – 33.75 USD / hourly depending on relevant factors including experience and geographic location

If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health well-being and peace of mind of those we serve. Together with colleagues around the world we aspire to transform health services making them more affordable and accessible to millions. Through our unmatched expertise bold action fresh ideas and an unwavering commitment to patient-centered care we are a force of health services innovation. When you work with us or one of our subsidiaries you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.