Sales Customer Service Representative

By | October 11, 2022

Job Responsibilities : Sales Customer Service Representative

Salary : $16 per hour

Company : Cognizant Technology Solutions

Location : Remote US

Educational requirements : High School

Sales Customer Service Representative – FargoND or Winston Salem NC.

Currently Remote – Eventually will go back to work hybrid (part-time office/ part remote)

Candidates must be located in either Fargo North Dakota or Winston Salem North Carolina

Role Description

Cognizant is a leading provider of Information Technology Consulting IT Infrastructure and Business Process Outsourcing services. We are looking for Sales & Customer Service Representatives?for an immediate need.

Duties & Responsibilities

Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries feedback or incidents

Document issues and identifies appropriate actions to resolve inquires including those related to but not limited to basic inquiries order entry order modification customer billing and payments pricing reporting and customer facing applications.

Performs proactive outbound follow-up communications as necessary

Turn calls into a positive experience for our customers by using our best call guidelines.

Basic Qualifications

Must have a High School Diploma or equivalent

Must have basic computer knowledge including typing

Comfortable talking on the phone to customers

Previous sales or customer service experience

Ability to resolve routine problems and questions independently.

Ability to pay close attention to details and use time effectively.

Excellent oral and written communication skills with good vocabulary proper grammar and the ability to independently compose routine written communications.

Preferred Qualifications

Previous call center experience

Bi-lingual positions in either Spanish or French are also available.

Technical Requirements

Basic computer proficiency and experience with Microsoft Office Suite (Word and Excel)

Must be able to pass an assessment that tests computer skills cognitive skills and typing speed.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Oct 06 2022

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies transforming clients’ business operating and technology models for the digital era. Our unique industry-based consultative approach helps clients envision build and run more innovative and efficient businesses. Headquartered in the U.S. Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application please email CareersNA2@cognizant.com with your request and contact information.

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