Rite Aid Remote Online Jobs | Customer Support Representative Apply Now

By | April 13, 2022

Job Responsibilities : Customer Support Representative II

Salary : $14 per hour

Company : Rite Aid

Location : Remote

Educational requirements : High School

Responsibilities

The associate is responsible for the functions below, in addition to other duties as assigned:

  • Provide friendly, engaging experiences through verbal and written communication for every customer

interaction striving for first contact resolution.

  • Maintain phone and web queue availability as required to meet service standards.
  • Multi-task between Rite Aid’s customer contact channels to field customer inquiries, concerns, or issues to

ensure individual and department performance goals are achieved for all channels

  • Research and resolve complex customer situations
  • Enter summary notes into the customer record and, if appropriate, forward data to the appropriate field or

Requirements

  • Verify customer records for accuracy and update as necessary.
  • Engage and educate customers on all Wellness+ loyalty programs, promotions and customer specific offers.
  • Perform follow-up tracking of forwarded customer inquires to ensure that all requests are addressed.
  • Assist customers with Rite Aid’s web sites including online shopping and mobile applications.
  • Escalate customer issues to a higher-level Customer Support staff member when necessary.
  • Conduct telephone calls to customers to rate the quality of the resolution to their issues.
  • Collaborate with Rite Aid associates to help answer customer inquiries, resolve issues, or solve service related

Click Here : Apply Now