Revolve Careers | Technical Support Jobs Online Apply Now 2022

By | April 13, 2022

Job Responsibilities : Global Technical Support Engineer

Salary : $19 per hour

Company : Happy Returns

Location : Remote

Job Description:

  • Works directly with developers merchant and internal teams to provide technical support consulting and best practices.
  • Communicate technical issues to merchants and internal departments.
  • Identifies irregularities in functionality and unexpected behaviors with products and services.
  • Ability to diagnose and identify issues with API’s Code Services and Network connectivity.
  • Become subject matter expert on Happy Returns product suite to be able to provide best practices to our merchants
  • Help the retailer success team with onboarding new retailer customers
  • Troubleshoot customers’ feedback and create appropriate bug or feature requests and help with prioritization of such issues with data
  • Troubleshoot internal reporting and help with reporting requests
  • Own the support escalation process
  • Support internal stakeholders for building custom reports
  • Maintain our internal SLA to our support team and keep them updated with the latest movements of each issue
  • Investigate and interpret the data available and identify potential issues and bugs that should be addressed
  • Help with managing our vendorsOwn the support escalation process
  • Owning retailer configurations for our internal warehouse management system
  • Owning Happy Returns support and help center in parallel with product marketing

Click Here : Apply Now