Reporting & Data Analyst

By | September 9, 2022

Job Responsibilities : Reporting & Data Analyst

Salary : $71290 per year

Company : Teleperformance

Location : Remote US

Overview:

DOING BUSINESS WITH PEOPLE FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here your success is our success.

PURPOSE OF POSITION

Entry level position Home Agent call center representatives field customer inquiries and finding innovative ways to respond to varying questions and issues. Interact with customers in a collaborative and engaging environment maintain confidentiality and security while assisting with needs to meet and exceed Client’s expectations.

Responsibilities:

  • Must be detail oriented.
  • Willing to work extended hours during Month Start.
  • Strong skills in handling constant change.
  • Excellent service skills (timeliness of delivery and quality).
  • Experience with Microsoft based technologies especially with MS Excel.
  • VBA or Power BI coding ability a plus
  • Willingness to face new challenges daily.
  • Ability to effectively communicate in English both verbally and written with all levels of staff and management.
  • Strong organizational and time management skills.
  • Strong interpersonal and customer service skills.
  • Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback.
  • Sound reasoning ability together with strong problem-solving skills.
  • Ability to view a computer monitor for several hours at a time.
  • Ability of analyzing data interpreting data completing reports computer and software experience ability to present data internally and externally able to identify trends in data drive critical business decisions

Qualifications:

  • Create review and analyze critical daily monthly and annual reports and spreadsheets
  • Prepare presentations in Excel and/or PowerPoint to be shared with management team involving operations accuracy and productivity data using charts graphs and spreadsheets.
  • Working with varied Operations Leaders to obtain necessary information.
  • Will be communicating with several intercompany team members.
  • Work closely with Operations team to ensure accurate reporting of performance data.
  • Ability to understand and execute reconciliation of reports and quality and production data.
  • Responsible for building and analyzing data that via extensive Excel reporting.
  • Administrative work and support for Operations leaders.
  • Serve a point of contact for reporting on a line of business for TP and client managers
  • Other duties as directed by supervisor.

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