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Role & Responsibilities:

• Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
• Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed
• Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
• Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets

Preferred Skills:

• Passion for consultative sales, recommending products or solutions tailored to each customer
• Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations