Remote Veterinary Technician Jobs Work from Home Online Apply 2022

By | April 13, 2022

Job Responsibilities : Virtual Care Technician

Salary : 17 per hour

Company : VCA Animal Hospitals

Location : Remote


  • Receives and responds to live chats from VCA clients with questions or concerns about their pet utilizing professional accurate and appropriate terminology when conversing with clients
  • Determines responses based on inquiries regarding the client concern or patient issue utilizing established decision support models
  • Obtains brief patient history and gathers triage information to determine and deliver appropriate medical guidance makes recommendations on education or potential home care and timeframe on when/if an appointment should be made at a VCA hospital and based on assessment documents client / patient needs and medical considerations regarding the conversation to provide best-quality care if patient requires an in-hospital visit
  • When necessary helps to field administrative client chats and responds to queries related to billing/invoicing CareClub and other administrative topics
  • Seeks and communicates opportunities to provide better client service via live chat with a passionate interest in delivering better client experiences and quality patient care
  • Attends team meetings or reviews the team meeting recording within 48 hours; team meetings occur multiple times per month. Reads emails pertaining to live chat protocols scheduling updates etc. daily
  • Fulfill other related duties as assigned


  • 3+ years’ experience as CVT in a clinical setting with a proven track record of successful client interactions
  • Current and unrestricted license to practice as a credentialed veterinary technician in the state of practice; hired Virtual Care Technicians must maintain their credentialed status and remain in good standing with the national and state boards as applicable
  • Basic computer skills


  • Strong written communication skills
  • Comfort using technology and communicating clearly via text/chat messaging
  • Demonstrated passion for excellent client service and accurate quality medical outcomes
  • Ability to make decisions independently problem solve and take the initiative
  • Comfort with autonomy
  • Ability to exercise self-discipline and accountability

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