Job Responsibilities : Virtual Care Technician
Salary : $17 per hour
Company : VCA Animal Hospitals
Location : Remote
Responsibilities
- Receives and responds to live chats from VCA clients with questions or concerns about their pet utilizing professional accurate and appropriate terminology when conversing with clients
- Determines responses based on inquiries regarding the client concern or patient issue utilizing established decision support models
- When necessary helps to field administrative client chats and responds to queries related to billing/invoicing CareClub and other administrative topics
- Seeks and communicates opportunities to provide better client service via live chat with a passionate interest in delivering better client experiences and quality patient care
- Attends team meetings or reviews the team meeting recording within 48 hours; team meetings occur multiple times per month. Reads emails pertaining to live chat protocols scheduling updates etc. daily
- Fulfill other related duties as assigned
Education/Experiences
- Current and unrestricted license to practice as a credentialed veterinary technician in the state of practice; hired Virtual Care Technicians must maintain their credentialed status and remain in good standing with the national and state boards as applicable
- Basic computer skills
- Ability to read write and speak English
- Ability to work weekends holidays variable shifts
Skills
- Strong written communication skills
- Comfort using technology and communicating clearly via text/chat messaging
- Demonstrated passion for excellent client service and accurate quality medical outcomes
- Comfort with autonomy
- Ability to exercise self-discipline and accountability
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