Remote Online chat specialist (Entry Level)

By | September 9, 2022

Job Responsibilities : Remote Online chat specialist (Entry Level)

Salary : $42400 per year

Company : Malektron Solutions, Inc

Location : Remote US

Malektron Solutions operates as an IT consulting company that provides IT analysis strategy and design as well as the placement of temporary and permanent IT consultants for US based companies. The company focuses on providing engineering telecom and software solutions for mobile applications and its infrastructure technologies. Additionally the company offers Certified Microsoft Consultants and SAP services to fulfill all planning design deployment management and technical support needs. In addition to these positions Malektron Solutions also provides consulting services for employers outside of the IT industry.

Malektron Solutions targets technology companies looking to fill IT consulting positions. The company is expanding its market by placing more professionals in sectors such as banking financial services and telecommunications in addition to the technology sector. The company has a proven history of success as the business has experienced continued growth over the last 10 years of profitable operation.

COMPETITIVE SNAPSHOT

The firm’s primary competition will come from regional companies in the East and West coast regions. All of these companies exist to place IT consultants in various positions across industries and offer remote or onsite IT consultants and solutions. Malektron’s Mobility Program is what sets the firm apart from competitors in the market place. The mobility program works to help the world’s largest chipmakers reduce costs risks and augment time to market through Malektron’s software application development delivery end to end solution porting integration customization variation testing and compliance.

Our growing business is looking for skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.
The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client’s websites via (Online chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
This position is also a remote position in which you will be working from home.

Responsibilities

  • Answers incoming customer live chats regarding website navigation issues service questions and general client concerns
  • Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
  • Crete relationships with new customers to better understand and achieve their needs
  • Respond to the customer questions inquiries requests and problems accurately concisely and appropriately
  • Promotes interest in client products and services
  • Consistently achieves established standards of the position
  • Continually portray and project a positive and professional image.
  • Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed
  • Promotes interest in client products and services
  • Consistently achieves established standards of the position
  • Continually portray and project a positive and professional image
  • Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed
  • This position is also a remote position in which you will be working from home

• • Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment
• • PC keyboarding and internet experience needed
• • Strong communication and interpersonal skills- including written and verbal
• • Upbeat positive attitude and professional demeanor
• • Articulate and well accustomed to a client-facing role
• • Ability to compose professional emails is a plus
• • Proficient written and verbal communication skills in English;
• • Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat positive kind empathetic personality.
• • This position is also a remote position in which you will be working from home.

  • Company equity program
  • Medical dental life and vision insurance
  • Unlimited paid time off
  • Paid family leave
  • Short-term disability
  • 401k plan
  • Reimbursement for education and professional development
  • Employee assistance program

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