Remote Jobs Oregon | Customer Advisor Remote Opportunity 2022 Apply Now

Key Responsibilities Include:

• Maintain strong overall quality control/assurance of phone calls accepted by specialists.
• Maintain strong overall quality control/assurance of performance and customer expectations.
• Reviewing of calls emails and chats with the obligation to report and document findings.
• Provide outstanding customer service to our families.
• Take escalated calls chats and e-mails from families and step into queues when necessary.
• Support team supervisors and act as point of contact when team supervisors are unavailable.
• Manages queues coaching specialists during call and wrap times.
• Maintain a thorough understanding of department procedures and company policies.
• Complete monthly quality reviews for our Family Support Specialists
• Work closely with our Family Operations Supervisors and team to improve experiences quality and procedures.
• Provides communication and follow up to ensure team is fully informed of all new information related to procedures family needs field updates and company related issues changes or actions.
• Trains and orients new and current employees on products policies and procedures
• Participates in special projects and performs other duties as assigned
• Share innovative thoughts ideas and solutions to improve current procedures and improve our family experience.
• Shares responsibility for ensuring calls are handled efficiently and effectively.
• Develop quality assurance standards and team processes.
• Work closely with the analyst team.
• Sharp attention to detail.
• Strong analytical and problem-solving skills.
• Great team player with the ability to work with minimal supervision.
• Able to sit for long hours at a time.

Skills 

• Participates in special projects and performs other duties as assigned
• Share innovative thoughts ideas and solutions to improve current procedures and improve our family experience.
• Shares responsibility for ensuring calls are handled efficiently and effectively.
• Develop quality assurance standards and team processes.
• Work closely with the analyst team.
• Sharp attention to detail.
• Strong analytical and problem-solving skills.
• Great team player with the ability to work with minimal supervision.
• Able to sit for long hours at a time.