Job Responsibilities : Client Support – Representative I
Salary : n
Company : CVS Health
Location : Remote US
Educational requirements : High School
This is an entry level position into Health Plan Client Support. An HPCS Specialist – Rep I is expected to professionally handle a high volume of correspondence to include but not limited to phone calls emails and cases from clients to ensure that issues are resolved both promptly and accurately. Correspondence should be professional thorough and in a manner that clients are able to understand.
The HPCS Specialist – Rep I will continuously evaluate and identify opportunities to drive process improvements that positively impact the client/member experience.
The HPCS Specialist – Rep I will work collaboratively with internal/external business partners to provide solutions for our clients/members. Rep I’s are expected to take responsibility for following through and bringing outstanding issues to closure on the initial contact with the client.
The HPCS Specialist – Rep I is expected to promote a positive team environment and seek opportunities to develop professional expertise that support their goals and the objectives of the company.
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors including location.
3+ years of experience in a complex high-impact
customer interfacing role
- PBM retail or healthcare experience
- Strong customer service skills including courteous
telephone etiquette and professionalism; and the ability to
exhibit patience and empathy
- Strong oral interpersonal and written communication skills
Ability to express assurance and confidence
- Demonstrates strong analytical skills with the ability to
evaluate develop and deliver alternative courses of action
- Proven ability to multitask and meet deadlines
- PC proficiency in Windows-based applications and strong
- Team-oriented with the ability to work effectively with
High School Diploma or GED required
Bachelor’s degree preferred
Bring your heart to CVS Health
Every one of us at CVS Health shares a single clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal convenient and affordable.
We strive to promote and sustain a culture of diversity inclusion and belonging every day.
CVS Health is an affirmative action employer and is an equal opportunity employer as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting hiring promotion or any other personnel action based on race ethnicity color national origin sex/gender sexual orientation gender identity or expression religion age disability protected veteran status or any other characteristic protected by applicable federal state or local law.