Latest Remote Job in Australia | Customer Service Consultant | Luxury Travel Brand  Job | July 2021

By | April 13, 2022

Job Responsibilities: Customer Service Consultant

Salary:  $40000 – $60000

Company: Scenic

Location: Perth | Remote

Working hours: 8: 45 am until 5 pm Monday to Friday

Education requirements:  No Bar

Experience requirements: 0+ years of customer service

About us

Do you have a desire to deliver exceptional travel experiences to your guests? Love talking about and selling amazing luxury travel destinations such as Europe, Africa, South America, and Antarctica to name a few?  Have exceptional communication and customer service skills? …… Then we are looking for you!

We are currently recruiting home-based roles for our Global Contact Centre. Our Head Office is in Newcastle but we have teams and offices all over the world. This is a full-time phone-based role so you must be a great communicator with empathetic listening skills.

We offer great training and development plans for all staff. Much like the role, training is also remote and will start with a virtual classroom facilitated by our in-house educators, to train and mentor you to get you job-ready.

About the role

Approximate start date: 23 August 2021 

  • An exciting inbound call center role where you will be the face of the Scenic group and first point of contact for our guests and travel agents
  • Creating and maintaining reservations for our industry partners and consumers
  • Deliver an accurate and exceptional customer experience, either over the phone or via email
  • Update and maintain reservations while complying with our policies and service delivery systems and processes
  • Build new relationships with our clients, as well as maintaining existing relationships
  • Offering solutions to maximize Scenic and Evergreen product sales whilst matching customer needs and requirements
  • Exciting opportunities to support our reservations teams around the globe, from the comfort of your own home

About YOU

  • Previous experience in customer service is ESSENTIAL
  • Previous experience in remote working and Microsoft Teams is an advantage
  • Exceptional sales skills
  • Exceptional problem-solving skills, accuracy, and high attention to detail
  • An adept learner that is able to collaborate in a virtual team environment;
  • Must be confident in dealing with high call volumes, while working from a home
  • Must be able to work independently and as part of a team
  • Strong written and verbal communication skills
  • Proficient multitasking

Desirable attributes 

  • A minimum of two years experience in a customer service or hospitality environment;
  • Experience in travel personally or professionally
  • Experience in remote working would be a big advantage

Benefits of working for The Scenic Group

We are looking for a fun, dynamic, and committed consultant to join the Scenic family.

Scenic offers opportunities to access travel industry benefits; an incentive program; career progression; provides supportive management and a positive working from home environment. We are a dynamic company with a great culture and a drive for success.

The usual hours for this position will be 8:45 am until 5 pm Monday to Friday, however you may be asked to start earlier or later, based on the business requirements. In addition to this, we also operate from 9 am to 1 pm on Saturdays. We also have the opportunity for paid overtime.

 

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