Remote IT Jobs Work from Home Online Apply Now 2021

By | April 13, 2022

Job Responsibilities : Specialist, IT Remote (Manila, Philippines)

Salary : $18 per hour

Company : Royal Caribbean Group

Location : Remote Us

Educational requirements : Bachelor Degree

Essential Duties and Responsibilities:

  • Monitor assigned incident queues and action accordingly (Break/Fix)
  • Monitor assigned SRM queues and action work orders accordingly (IMAC Services – install, move, add, change)
  • Review / update internal support documentation and provide feedback to RCCL Help Desk leadership team
  • Provide weekly status reports on reoccurring issues, queue status (new vs closed vs in progress), along with any additional data that may be required
  • Provide global support coverage over varying shifts
  • Maintenance / Project work as and when required
  • Any others tasks that may be required from day to day

Qualifications, Knowledge, and Skills:

  • Bachelors degree in area of specialty preferred, not required
  • Lotus Notes experience a plus
  • Proven problem solving methodology with a rational approach to problem management
  • Ability to formulate, communicate and implement technical solutions.
  • Ability to document processes for both technical analysis and user support
  • Flexible, enthusiastic attitude, capable of working independently or as a member of a team, under pressure while being able to prioritize tasks.
  • Ability to self-motivate, learn and grow with a willingness to undertake any and all tasks assigned.
  • Excellent communication and written skills within a global environment while dealing with all aspects of the business
  • Proficiency in English (written and verbal) required. (Additional language skills a plus)

Click Here : Apply Now