Remote It Jobs Canada

By | June 25, 2022

Job Responsibilities : IT Operations Analyst (Remote – Canada)

Salary : $59000 Per Year

Company : ThinkOn

Location : Remote CA


ThinkOn Inc: Where Data Thrives

Founded in 2013 ThinkOn Inc. is dedicated to solving complex data problems with its portfolio of turnkey Infrastructure-as-a-Service (IaaS) solutions. As a cloud service provider ThinkOn’s channel-only distribution empowers over 150 value-add resellers and managed service providers to service the data needs of more than 1150 businesses in commercial enterprise and public sectors across North America the United Kingdom Australia and the Caribbean. ThinkOn Cloud Services are engineered for high availability and scalability to securely host manage and store all types of data workloads with industry-leading technology platforms including VMware Dell Technologies Hitachi Intel and HP. Recognized for its aggressive growth ThinkOn is listed in
Globe & Mail’s Report on Business ranking of “Canada’s Top Growing Companies”
Canadian Business “Growth List” and
Channel Daily News “Top 100 Solution Providers”. ThinkOn is headquartered in Toronto Ontario. To learn more visit

This is a remote position.

Purpose of Role:

IT Operations Analyst plays a critical infrastructure support role as part of the Site Reliability Team by contributing to the ongoing support of systems controls and monitoring including responding to the internal IT requests alerts and incidents. This role will be responsible for coordinating the resolution for internal incidents and ensure that security controls are compliance are in place. The IT Operations Analyst must be capable of coordinating a team of internal and external staff coordinating projects and will be a recognized expert in ThinkOn products services and practices.

Primary Responsibilities:
  • Proactively monitor systems for availability capacity and performance
  • Provide request management triage and escalation processes for all infrastructure alerts
  • Add remove and adjust systems and thresholds to our monitoring systems
  • Coordinate hardware maintenance replacement and new hardware installation in our data centres
  • Asset Management – manage and ensure the integrity of the CMDB (Configuration Management Database)
  • Capacity Management – collect report and coordinate capacity meetings and actions
  • License Report – collect validate and report license usage
  • Access control – manage the user creation deletion and changes along with access validation
  • Participate in the patch management process for servers systems and software
  • Manage execute and monitor enterprise system backups including coordinating secure off-site storage
  • Participate in the IT Business Continuity and Disaster Recovery plan
  • Control physical access to the Data Centres (Visitors and Escorting) relating to systems maintenance
  • Ensure the integrity and security of enterprise data on host computers multiple databases and ensuring data transfer in accordance with business needs and industry best practices regarding privacy security and regulatory compliance
  • Create and update Incident Reports after critical issues
  • Document problems for recurring issues and coordination actions to fix the root cause with the engineering team
  • Coordinate Change Advisory Board meetings approval and documentation
  • Regularly review access management to key systems to ensure that systems are security and audit requirements are met
  • Recommend any changes/access adjustments to management; includes workshops identifying and addressing gaps or workarounds
  • Light project coordination and assisting with project documentation
  • Control stock of tapes issue requests to procure new tapes and coordinate tape rotation
    • Operate the Antivirus Solution and ensure all laptops are updated

Required Experience and Certifications

  • Experience with Service Desk and Incident Management systems/ticketing systems
  • Experience with or education in project coordination and management
  • Experience with or education in information technology concepts specifically in virtualization IT infrastructure and Disaster Recovery
  • Experience with ITIL and PMO framework
  • Experience in a Call Centre or Service Centre environment and operations
  • CompTIA A+ Certification
  • ITIL Certification

Required Skills & Abilities
  • Strong written and oral communication skills with the ability to effectively communicate with all parties involved in the conversations and project handoff conversations
  • Able to maintain a high work ethic
  • Able to think outside the box and be innovate and resourceful; able to discern key aspects of a problem and address them at an early stage
  • Excellent analytical and problem-solving skills
  • Able to effectively manage time and work with multiple or changing priorities

ThinkOn Inc. is committed to a workforce that is reflective of diverse populations. We welcome applications from qualified individuals from all backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and accessibility standards across Canada ThinkOn Inc. will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require any accommodations please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive equitable and accessible.

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