Remote – Intuit Tech Support & Customer Service

We’re creating an opportunity for you to learn lead and grow in your career! At Sitel Group®️ one of the largest global providers of customer experience (CX) products and solutions we are hiring multiple Technical Support Representatives to support high-volume inbound customer service projects for our industry-leading technology clients.*

As a trusted employer we’ll create the best match for you based on your experience and preferences including full-time daytime and evening shifts. After applying you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email from interviews@hirevue.com for your personal link. After you complete your interview our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group®️ has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you!

• With your job application you may see some communications come from Sitel Group as well as SYKES.

Location Requirements: Must reside within
50
miles of our Wise VA 10431 Pinnacle Drive.. You have the option to work on site or remotely from you own home. If you chose to work remotely we would require you to come on site for a 1 day orientation before you start your training.

Required qualifications skills and experience

Core Responsibilities:

• Handle inbound service calls and provide accurate account and product information
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice chat and/or email communications
• Multitask and navigate through multiple systems
• Read client legal disclosures verbatim

Qualifications:

• You are 18+ years of age
• You can pass a criminal background check
• You are eager to advance your career with a reliable company
• You work well with a team or independently and are able to commit to a 40hr working week

Desired qualifications skills and experience

Work with Us and You’ll Enjoy:

• Hands-on 100% paid training
• Tuition assistance
• Benefits including medical dental life and vision insurance company matched 401K and generous paid time off

About SYKES

About Sitel Group®:

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions Sitel Group® empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160000+ global employees- working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years our award-winning culture has been dedicated to improving the employee experience.

Learn more at www.sitel.com and connect with us on Facebook LinkedIn and Twitter.

At this time Sitel Group does not offer employment to individuals located in the following states: Alaska California Connecticut Delaware Hawaii Illinois Louisiana Maine Maryland Massachusetts Montana New Hampshire New York Ohio Puerto Rico Rhode Island Vermont Washington and Washington DC.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company’s policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting developing and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race age color religion sex national origin ancestry citizenship disability/handicap marital status veteran status sexual orientation pregnancy genetic information gender identity and expression or any other basis protected by federal state or local law. EEO.