Remote Hospitality Advisor | Apply for Work from Home Jobs 2021

By | April 13, 2022

Job Responsibilities : Remote Hospitality Advisor

Salary : $18 per hour

Company : North American Bancard

Location : Remote us

Educational requirements : High School

Hospitality Advisor

This full time position requires open avalilability from 8 am – 12 am EST seven days a week with a set shift determined after hire. Shift hours are usually 8 am – 4:30 pm and 4 pm – 12 am with one or two weekend days included.

What you’ll be doing:

  • Analyze and research complex customer problems, surfacing product limitations and pain points to the Product team
  • Conduct quality assurance tests on release candidate builds, serving as a final checkpoint prior to release
  • Reproduce and document all customer-reported bugs in a clear and concise manner
  • Mentor new team members, assisting with their development in product knowledge proficiency, knowledge of internal tools, and general professionalism and company culture
  • Lead training sessions with restaurant team members (line level staff, managers, corporate, etc) on the product, including the POS, Bridge (back end), Reporting, Manager App, Integrations and hardware in a clear and effective way, considering the needs and perspectives of each stakeholder
  • Update and peer review online Support resources and documentation, maintaining the site for internal/external use
  • Manage hardware requests to ensure prompt invoicing, payment collection, shipment & delivery
  • Assist the Implementations team to prepare customer environments for installation, when needed


What we need from you:

  • Minimum High School Diploma or Equivalent
  • Five (5) years of Hospitality Experience
  • Passion for the Hospitality industry with a deep knowledge of multiple scales of restaurant operations
  • Ability to apply product knowledge to solve complex operator problems effectively
  • Proven success in multitasking and project and resource prioritization
  • Strong written and verbal communication skills, tailored to the audience
  • Proactive, detail-oriented, confident and motivated


How to be an All Star:

  • Have a Bachelor’s Degree, Business or Hospitality Management
  • Experience in a hospitality management capacity
  • Be a Microsoft Excel and G-Suite whiz
  • Know your CRM/Project Management tools (e.g. Zendesk, Hubspot, Aircall)

Click Here : Apply Now