Job Responsibilities : Customer Success Associate
Salary : $20 an hour
Company : Pie Insurance
Location : Remote
Responsibilities
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- Handles phone email and platform-based communication with customers and cross-functional partners to provide excellent customer service
- Maintains SLA’s set by Customer Success team in a consistent and efficient manner
- Works as a team member to handle: Email requests Policy issuance Agency or Customer questions Mailing of documents and follow-Up Communication
Skills
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- Bachelor’s Degree or equivalent experience with some college coursework is preferred
- Basic communication (written and verbal) skills
- Ability to work in a team environment
- G-Suite tools Salesforce collaboration tools (Slack is preferred) office equipment like scanning copying and mailing
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