Job Responsibilities : Part-Time Guest Services Representative-Work From Home, North Carolina
Salary : $12 an hour
Company : Disney Parks, Experiences and Products
Location : Remote US
Educational requirements : High School
Responsibilities :
- Use your impeccable guest service skills to assist inbound queries through calls chat social media or email
- Contact guests through outbound calls
- Resolve issues affecting guests’ experiences
- Channel escalated issues to appropriate supervisors/managers
- Bring stories to life with scripted and non-scripted guest-engagement statements
- Ask open-ended questions to assess guest needs and make appropriate recommendations and resolutions
- Treat all guests and Cast Members with respect and contribute to a positive work environment
- Maintain Disney brand standards in Guest Service
- Uphold company policies per the Standard Operating Procedures Employee Policy Manual and Code of Business Conduct
Basic Qualifications :
- Guest Service experience demonstrating focused engagement over the phone and by email
- Listen intently defuse/stay calm to quickly resolve inquiries
- Excellent communication both verbal and written
- Proficient technical knowledge with the ability to use multiple platforms
- Quiet dedicated space to work from in your home
- Experience working as a member of a team
- Dedicated access to a hard wired high speed internet connection utilizing an Ethernet cable or similar
- Minimum 1 year working in a structured environment
- Experience in contact center or retail or service industry
- Experience in online shopping and retail
- Bilingual language skills in: English/French English/German English/Italian and/or English/Spanish (Spain).
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