Remote Disney Jobs | Work from Home Disney Jobs Apply 2022

By | April 13, 2022

Job Responsibilities : Part-Time Guest Services Representative-Work From Home, North Carolina

Salary : $12 an hour

Company : Disney Parks, Experiences and Products

Location : Remote US

Educational requirements : High School

Responsibilities :

  • Use your impeccable guest service skills to assist inbound queries through calls chat social media or email
  • Contact guests through outbound calls
  • Resolve issues affecting guests’ experiences
  • Channel escalated issues to appropriate supervisors/managers
  • Bring stories to life with scripted and non-scripted guest-engagement statements
  • Ask open-ended questions to assess guest needs and make appropriate recommendations and resolutions
  • Treat all guests and Cast Members with respect and contribute to a positive work environment
  • Maintain Disney brand standards in Guest Service
  • Uphold company policies per the Standard Operating Procedures Employee Policy Manual and Code of Business Conduct

Basic Qualifications :

  • Guest Service experience demonstrating focused engagement over the phone and by email
  • Listen intently defuse/stay calm to quickly resolve inquiries
  • Excellent communication both verbal and written
  • Proficient technical knowledge with the ability to use multiple platforms
  • Quiet dedicated space to work from in your home
  • Experience working as a member of a team
  • Dedicated access to a hard wired high speed internet connection utilizing an Ethernet cable or similar
  • Minimum 1 year working in a structured environment
  • Experience in contact center or retail or service industry
  • Experience in online shopping and retail
  • Bilingual language skills in: English/French English/German English/Italian and/or English/Spanish (Spain).

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