Job Responsibilities : Seasonal Remote Customer Support (15 – 30 hours) (Alabama)

Salary : From $12 an hour

Company : Chatbooks

Location : Remote

Position: Customer Support

Role Responsibilities

Must be able to work a minimum of 15 hours per week (can go up to 30) We have two positions opening, weekdays Mon-Fri with a few weekends here and there, or Friday-Tuesday, working on weekends consistently, getting Wed/Thur off.
Resourceful and solutions-oriented with excellent problem-solving skills. Finding needles in haystacks is a lot easier with a magnet. Be a magnet!
Ability to multi-task and efficiently navigate through several programs and applications.
Ability to be coachable, adaptable, and open to change.
Builds relationships to create lifelong customers. Bending over backward is not just for yoga.
Resolves customer inquiries and concerns quickly and with a sense of urgency.
Responsible for achieving personal productivity targets.
Ability to troubleshoot and communicate effectively.
Must be able to talk on the phone with customers on a daily basis.

Skills and Qualifications

Must be honest, organized, personable, highly-motivated, and a pro at time management.
Must be detail-oriented, articulate, incredibly flexible, and tech-savvy.
Passion for Chatbooks and excitement for preserving customer’s memories.
Customer Service experience is a must.
Excellent verbal and written communication.
Responsible and dependable.
Must be a quick learner with the ability to successfully complete training.
Typing speed to be at least 50 wpm. Being a lightning-fast typist is needed (although we will also accept race-car fast or even just mass-transit fast – if you can do it with a smile).
Consistent internet connection in your home. You will need a computer, an iPhone or Android that is not more than two years old..
Applicants must be citizens of the United States and speak English fluently.

Working Conditions

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