Remote Customer Support Jobs Work from Home Apply Now 2021

By | April 13, 2022

Job Responsibilities : Technical Customer Support Representative – Level 1

Salary : From $15 an hour

Company : Reachify

Location : Remote

Educational requirements : High School

Responsibilities:

  • Respond to customer support support tickets and requests in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Troubleshoot technical/non-technical issues using standard company processes and procedures
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their support issues are resolved or in progress
  • Gather customer feedback and share with our team

Requirements:

  • High school diploma, general education degree, or equivalent
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers and troubleshoot Mac, PC, and Mobile Devices
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Provide your own computer to work remotely

Click Here : Apply Now