Job Responsibilities : Customer Service Representative Work From Home
Salary : Up to $45,070 a year
Company : AT&T
Location : Remote
- Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
- Utilize virtual communication tools to engage your manager or support team for assistance
- Perform basic troubleshooting for one or more products or services
- Adhere to a set schedule including breaks lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
- Company will provide equipment (keyboard monitor computer mobile device etc.)
- Must maintain workspace in alignment with WFH standards (e.g. technical security physical noise levels Clean Desk policy etc.) and participate in workspace audits (e.g. remote desktop observation call and screen recordings live webcam monitoring pictures of workspace setup video chats etc.).
- Be available accessible and accountable to work during established work schedules and shifts follow technical support processes comply with organizational security and compliance standards trainings performance management recurring management routines manual and automated remote monitoring policies etc.