Job Responsibilities : Remote Customer Service Representative 1 – Bilingual English/Spanish
Salary : $15 per hour
Company : Humana
Location : Remote US
The Outbound Contacts Representative 1 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
- Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards.
- Decisions are limited to defined parameters around work expectations quality standards priorities and timing.
- Works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
- Adaptable with the ability to thrive in a fast paced environment
- 1+ years of call center
- 1+ years of customer service related experience.
- Bilingual – English Spanish. Must be able to speak read and write in both languages without limitations or assistance must take a language proficiency assessment.
- Remote role but must live within an hour of Tampa or Miramar FL
- must be able to work independently or minimal supervision
- Proficiency in Microsoft Office Outlook Word and Excel.
- Strong typing and computer navigation skills with the capacity to use multiple computer applications simultaneously.
- Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
- Associate’s or Bachelor’s Degree.
- Experience working in a healthcare setting
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information