Remote Customer Service Representative 1 – Bilingual English/Spanish

By | September 7, 2022

Job Responsibilities : Remote Customer Service Representative 1 – Bilingual English/Spanish

Salary : $15 per hour

Company : Humana

Location : Remote US

Description

The Outbound Contacts Representative 1 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities
Job Description
The Bilingual (English Spanish) Customer Service Representative/Outbound Contacts Representative performs necessary follow up with members and/or providers.
  • Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards.
  • Decisions are limited to defined parameters around work expectations quality standards priorities and timing.
  • Works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
  • Adaptable with the ability to thrive in a fast paced environment

Required Qualifications
  • 1+ years of call center
  • 1+ years of customer service related experience.
  • Bilingual – English Spanish. Must be able to speak read and write in both languages without limitations or assistance must take a language proficiency assessment.
  • Remote role but must live within an hour of Tampa or Miramar FL
  • must be able to work independently or minimal supervision
  • Proficiency in Microsoft Office Outlook Word and Excel.
  • Strong typing and computer navigation skills with the capacity to use multiple computer applications simultaneously.
  • Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Preferred Qualifications
  • Associate’s or Bachelor’s Degree.
  • Experience working in a healthcare setting
Additional Information
Typical Work Days/Hours: Monday – Friday; 8:00 am – 5:00 pm
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment provided by an outside vendor to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Work At Home Requirements
  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
  • A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required.
  • Satellite and Wireless Internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Interview Format
As part of our hiring process we will be using an exciting interviewing technology provided by Modern Hire a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen you will receive an email correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. (please be sure to check your spam or junk folders often to ensure communication isn’t missed) If participating in a pre-recorded interview you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours

40

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