Job Responsibilities : Customer Service Representative (Specialty Service)-Virtual/Remote
Salary : $16.70 – $19.50 an hour
Company : Farmers Insurance Group
Location : Remote US
Educational requirements : High School
- Analyze clarify and resolve intermediate policy and account related questions from internal and external customers.
- Reviews problems and communicates with appropriate personnel to obtain information when necessary.
- Responds to customer inquiries through appropriate mediums.
- Attains performance level standards as outlined in performance objectives.
- Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
- Stays current with relevant product(s).
- Understands and strives to support organization’s overall strategy.
- Models Farmers core values.
- Performs other duties as assigned.
- High school diploma or equivalent required.
- Bachelor’s degree preferred.
Special Skill Requirement
- Critical Thinking
- Advanced conflict resolution skills
- Consistently meeting or exceeding performance measurement goals