Remote Customer Service Jobs USA

By | June 25, 2022

Job Responsibilities : Customer Service Representative (Remote)

Salary : 17 per Hour

Company : Nespresso

Location : Remote US

Educational requirements : High School

Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people coffee and sustainable living at the heart of what we do inspiring an engaging and meaningful place to work.

Position Summary

The Customer Service Representative will act as a brand ambassador providing exceptional customer service and producing sales through all points of customer contact. This is a remote-based opportunity with Nespresso.

Responsibilities:

  • Handle B2C prospects register new B2C customers drive sales through customer interactions handle machine questions answer information requests or complaints and bring the most appropriate answer/solution according to COE Guidelines aiming at first contact resolution as well as ensure database integrity.
  • Outbound calling to members / stakeholders for various activities.
  • Solve customer requests raised through any channel of contact using the right tone of voice adapted to the channel and situation.
  • Handle in-bound call contacts from customers who have questions or concerns about technical issues with their equipment or services.
  • Effectively trouble-shoot and evaluate the needs of each customer to identify the best solution in the interest of providing an outstanding and personalized customer experience.
  • Participate in pilot projects as requested; inclusive of creating/developing standard operating procedures for the entire COE and Outsourcer partner.
  • Perform additional tasks or duties as assigned by direct Supervisor.

Requirements:

  • High School Diploma or GED required; Bachelor’s degree is preferred.
  • 1+ years of experience working in a customer-service role preferably in a call-center environment.
  • Demonstrated proficiency with MS Office (Word/Excel/PowerPoint/Outlook) and MS Teams.
  • Must have excellent customer service communication (oral and written) and follow-up skills.
  • Must possess strong time management and problem-solving skills with the ability to multi-task and prioritize customer needs.
  • Ability to work under pressure to meet tight deadlines with minimal supervision.
  • Must have full availability Monday to Saturday including the ability to work mornings afternoons and evenings as required.

Requisition ID:

183808

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members you’re at the forefront of our minds as we recruit top talent to join Nestlé. The skills you’ve gained while serving our country such as flexibility agility and leadership are much like the skills that will make you successful in this role. In addition with our commitment to an inclusive work environment we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator:
1-800-321-6467.

This position is not eligible for Visa Sponsorship.

New York NY US 10001

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