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By | July 7, 2022

Job Responsibilities : Customer Support Specialist

Salary : $16 per hour

Company : SWORD Health

Location : Remote US

Sword is looking to hire a Customer Support Specialist to join our team.
What we are looking for:

You understand and are interested in cutting-edge technology
You relate well to people and enjoy communicating via various methods
You have experience helping people with technology problems they encounter
You pride yourself on being professional empathetic friendly and understanding
You are prompt accountable and intuitive
You are an expert on any device program or system you encounter
You derive joy from solving problems for people
You work well within a team and enjoy being a positive contributor
You collaborate with others efficiently and effectively
You are excited about helping us free the world from pain.

Required skills and experience:

    • Previous experience providing support via phone email and live chat
    • Knowledge and experience with support ticketing systems
    • Ability to work under pressure in a fast-paced environment
    • Cross-functional and internal team collaboration
    • A problem solving approach with an empathetic touch
    • Proficiency in English
    • (Bonus) Proficiency in Spanish or other languages
    • (Bonus) Experience with Zendesk
    • (Bonus) Experience working with physical therapists
To ensure you feel good solving a big Human problem we offer:
A bright future at a promising high-tech startup company
Career development and growth with a competitive salary and benefits package
The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry
A stimulating atmosphere with room for creativity – fast-paced fun and energetic startup with a friendly culture
Access to health and well-being programs (yoga classes digital therapist sessions)
A flexible environment where you organize your work dynamic: flexible working hours remote work policy and unlimited vacations

At SWORD we are proud to be an Equal Employment Opportunity employer. We champion diversity and are committed to building a team that represents a variety of backgrounds perspectives and skills. At SWORD we believe that diversity and inclusion among our applicants and teammates is critical to our success as a global company. The more inclusive we are the better our work will be.

Click Here : Apply Now