Job Responsibilities : Customer Service Representative (Work from Home)
Salary : $14 per hour
Company : Highmark Inc.
Location : Remote US
Educational requirements : High School
- Strives to resolve customer concerns in a single interaction via telephone written or face to face communication.
- Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
- Works independently of support from a senior customer service representative frequently utilizing the knowledge center answering customer inquiries.
- Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening analysis quality focus problem solving and documentation skills.
- Consistently exceeds results for internal adherence efficiency and inquiry timeliness.
- Resolves standard and frequently non-routine limited impact customer inquiries comments and concerns with the most limited escalation consistent with company policies and processes.
- Other duties as assigned or requested.
- Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
- Regardless of recurring and routine customer inquiries comments and concerns approaches each and every interaction with superior listening skills
- Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression