Job Responsibilities : Telephone Service Representatives
Salary : $20 an hour
Company : Centratel
Location : Remote
Job Requirements:
- Experienced call-center/answering service agents only
- Per our typing test type a minimum of 40 WPM
- Absolutely drug-free. An initial monitored professional drug screening and subsequent intensive random/unannounced tightly-monitored drug tests will be conducted
- Understand basic internet navigation; messaging tools
- Excellent oral and written communication skills
- Adept at actively listening. Can communicate efficiently
- Empathetic and personable yet professional demeanor
- Reliable dependable and customer-centric. Focused
- Disciplined and resourceful personable
- Receptive to coaching feedback through regular one-on-one online meetings with supervisors and quality specialists
- Able to train remotely via self-guided classroom programs
- Can troubleshoot very basic internet connection challenges guided by our experienced and always-available tech team
- Attend paid (virtual) monthly meetings
Physical Requirements:
- Must have a secured separate workspace free of distractions and extraneous noise for HIPAA compliance requirements
- Up-to-date computer with Windows 10 or higher operating system (Mac is not supported) with 20 GB of hard space available dual monitors or an ultra-wide monitor standard Keyboard and webcam with microphone
- Provide a reliable high-speed (minimum 100mbps) broadband internet connection. No satellite connections
- Reliable landline or Voice-over-Internet Protocol (VoIP) service. Must have a mobile phone with unlimited minutes as an emergency backup source
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