Job Responsibilities : U.S. Bank Customer Service Center Operations Manager
Salary : $75000 per year
Company : U.S. Bank
Location : Remote US
At U.S. Bank we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States we’re one of the country’s most respected innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status among other factors.
We’re seeking a leader with a passion for coaching and developing a team of skilled front-line leaders driving engagement through effective communication and providing exceptional customer service to our people and customers. Your day-to-day responsibilities also include supporting contact center front-line leaders to ensure they have the appropriate knowledge and resources to fully serve the bankers on their teams. Must be skilled at providing coaching accountability and focusing on maintaining a culture that is supportive and allows each person to deliver their best work. In addition to your own team you will also indirectly manage other leaders in the physical and virtual site locations by partnering with Site Directors to provide leadership communication and carrying out department goals vision and strategy.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process please refer to our disability accommodations for applicants .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.
Learn all about U.S. Bank employee benefits including tuition reimbursement retirement plans and more by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .
Due to legal requirements U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19 absent being granted an accommodation due to a medical condition pregnancy or sincerely held religious belief or other legally required exemption. For these positions as part of the conditional offer of employment the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.