Remote Chat Agent Jobs Work from Home 2022 Apply Now

By | April 13, 2022

Job Responsibilities : Remote Call Center Agent I

Salary : $14.25 an hour

Company : ALDI

Location : Remote US

Educational requirements : High School

Duties and Responsibilities:

  • Use customer service skills to assist customers with products and services.
  • Receives inbound phone calls emails chats and other contacts in a professional and courteous manner; handles or escalates those phone calls appropriately.
  • Identifies where existing processes and procedures could potentially be more effective and efficient.
  • Assists in the training and development of new hires.
  • Meets and strives to exceed established goals and performance metrics; achieves overall performance goals of the organization.
  • Collaborates with team members and communicates relevant information to direct leader.


  • Gives attention to detail and follows instruction.
  • Ability to stay organized and multi-task efficiently.
  • Ability to work both independently and within a team environment.
  • Excellent verbal and written communication skills.
  • Quickly develops rapport with customers and diagnoses their issues via probing questions.
  • Ability to thrive in a fast-paced work environment meeting deadlines and remaining calm under pressure.
  • Must be able to work nights weekends and variable schedules as well as maintain regular and punctual attendance.
  • Willingness to wear a phone headset.
  • Excellent computer navigation troubleshooting and typing skills.
  • Reliable high-speed internet connection with minimum upload/download speeds of 7Mbps/50Mbps.

Education and Experience:

  • High School Diploma / GED required.
  • A minimum of 1 year of relevant experience preferred.
  • Or a combination of education and experience providing equivalent knowledge.
  • Work is performed in an office environment where a computer telephone and other office equipment are used as needed to perform duties.
  • Regularly required to sit reach grasp stand and move from one area to another.
  • Constantly and repeatedly use keyboard/mouse.
  • Occasionally required to push pull bend lift and move up to 25 lbs.

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