Job Responsibilities : Remote Call Center Agent I
Salary : $14.25 an hour
Company : ALDI
Location : Remote US
Educational requirements : High School
Duties and Responsibilities:
- Use customer service skills to assist customers with products and services.
- Receives inbound phone calls emails chats and other contacts in a professional and courteous manner; handles or escalates those phone calls appropriately.
- Identifies where existing processes and procedures could potentially be more effective and efficient.
- Assists in the training and development of new hires.
- Meets and strives to exceed established goals and performance metrics; achieves overall performance goals of the organization.
- Collaborates with team members and communicates relevant information to direct leader.
- Gives attention to detail and follows instruction.
- Ability to stay organized and multi-task efficiently.
- Ability to work both independently and within a team environment.
- Excellent verbal and written communication skills.
- Quickly develops rapport with customers and diagnoses their issues via probing questions.
- Ability to thrive in a fast-paced work environment meeting deadlines and remaining calm under pressure.
- Must be able to work nights weekends and variable schedules as well as maintain regular and punctual attendance.
- Willingness to wear a phone headset.
- Excellent computer navigation troubleshooting and typing skills.
- Reliable high-speed internet connection with minimum upload/download speeds of 7Mbps/50Mbps.
Education and Experience:
- High School Diploma / GED required.
- A minimum of 1 year of relevant experience preferred.
- Or a combination of education and experience providing equivalent knowledge.
- Work is performed in an office environment where a computer telephone and other office equipment are used as needed to perform duties.
- Regularly required to sit reach grasp stand and move from one area to another.
- Constantly and repeatedly use keyboard/mouse.
- Occasionally required to push pull bend lift and move up to 25 lbs.