Remote Chat Agent Jobs Work from Home 2022 Apply Now

• Use customer service skills to assist customers with products and services.
• Receives inbound phone calls emails chats and other contacts in a professional and courteous manner; handles or escalates those phone calls appropriately.
• Identifies where existing processes and procedures could potentially be more effective and efficient.
• Assists in the training and development of new hires.
• Meets and strives to exceed established goals and performance metrics; achieves overall performance goals of the organization.
• Collaborates with team members and communicates relevant information to direct leader.

Knowledge/Skills/Abilities

• Gives attention to detail and follows instruction.
• Ability to stay organized and multi-task efficiently.
• Ability to work both independently and within a team environment.
• Excellent verbal and written communication skills.
• Quickly develops rapport with customers and diagnoses their issues via probing questions.
• Ability to thrive in a fast-paced work environment meeting deadlines and remaining calm under pressure.
• Must be able to work nights weekends and variable schedules as well as maintain regular and punctual attendance.
• Willingness to wear a phone headset.
• Excellent computer navigation troubleshooting and typing skills.
• Reliable high-speed internet connection with minimum upload/download speeds of 7Mbps/50Mbps.

Education and Experience:

• High School Diploma / GED required.
• A minimum of 1 year of relevant experience preferred.
• Or a combination of education and experience providing equivalent knowledge.

 Requirements:

• Work is performed in an office environment where a computer telephone and other office equipment are used as needed to perform duties.
• Regularly required to sit reach grasp stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push pull bend lift and move up to 25 lbs.