Remote Chat Agent Jobs | Technical Support Chat Jobs Vacancy Work at Home 2022

By | April 13, 2022

Job Responsibilities : Technical Support and Help Desk Chat

Salary : $15 per hour

Company : Blackboard

Location : Remote US

Educational requirements : High School


  • Resolving end user inquiries by utilizing chat technologies
  • Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
  • Handling and resolving situations with customers in a timely and effective manner
  • Assisting management with special projects relating to customer service
  • Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
  • Installing maintaining and troubleshooting computers printers phones and other peripheral equipment
  • Troubleshooting hardware and software issues
  • Performing software installations
  • Performing remote troubleshooting
  • Walking customers through outlined problem-solving processes using our knowledge base system
  • Asking questions to determine nature of problem
  • Serving as first point of contact for customers seeking technical assistance over chat


  • Able to work from home
  • Able to sit and work at a desk and on the computer for extended periods of time
  • Must have a quiet distraction-free work environment without any conflicting responsibilities during your scheduled shift
  • Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up Wireless or Satellite internet service cannot be used)
  • Must have either an ISP-provided modem that allows a third party VOIP or a personal modem and personal router without restrictions
  • Must be able to wire company hardware directly into the router which may not be more than 100 feet from your computer
  • Minimum download speed 10 Mbps and Minimum upload speed 5 Mbps
  • Must be able to pass a typing speed test and type 50 WPM


  • High School diploma or equivalent required
  • Must be at least 18 years old
  • Flexible to work a variable schedule including evenings and weekends based on call center needs
  • Proficient organizational skills and detail-oriented
  • Excellent time management skills
  • Proficient with Microsoft Word Excel Outlook and the Internet along with basic data entry and word processing skills
  • Excellent written and oral communication skills
Preferred Skills
  • Some level of college completed
  • Able to easily operate a computer learning and adapt quickly to software applications
  • Able to troubleshoot caller issues and provide supporting help documentation
  • Committed to quality and service matrix and culture
  • Able to quickly adapt to face changing situations
  • Able to provide positive customer experience
  • Self-motivated accountable approach combined with strong sense of teamwork
  • Strong sense of customer service with enthusiastic energetic and professional behavior

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