Remote Chat Agent Jobs | Technical Support Chat Jobs Vacancy Work at Home 2022

 Responsibilities

• Resolving end user inquiries by utilizing chat technologies
• Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
• Handling and resolving situations with customers in a timely and effective manner
• Assisting management with special projects relating to customer service
• Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
• Installing maintaining and troubleshooting computers printers phones and other peripheral equipment
• Troubleshooting hardware and software issues
• Performing software installations
• Performing remote troubleshooting
• Walking customers through outlined problem-solving processes using our knowledge base system
• Asking questions to determine nature of problem
• Serving as first point of contact for customers seeking technical assistance over chat

Requirements:

• Able to work from home
• Able to sit and work at a desk and on the computer for extended periods of time
• Must have a quiet distraction-free work environment without any conflicting responsibilities during your scheduled shift
• Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up Wireless or Satellite internet service cannot be used)
• Must have either an ISP-provided modem that allows a third party VOIP or a personal modem and personal router without restrictions
• Must be able to wire company hardware directly into the router which may not be more than 100 feet from your computer
• Minimum download speed 10 Mbps and Minimum upload speed 5 Mbps
• Must be able to pass a typing speed test and type 50 WPM

Qualifications:

• High School diploma or equivalent required
• Must be at least 18 years old
• Flexible to work a variable schedule including evenings and weekends based on call center needs
• Proficient organizational skills and detail-oriented
• Excellent time management skills
• Proficient with Microsoft Word Excel Outlook and the Internet along with basic data entry and word processing skills
• Excellent written and oral communication skills

Preferred Skills

• Some level of college completed
• Able to easily operate a computer learning and adapt quickly to software applications
• Able to troubleshoot caller issues and provide supporting help documentation
• Committed to quality and service matrix and culture
• Able to quickly adapt to face changing situations
• Able to provide positive customer experience
• Self-motivated accountable approach combined with strong sense of teamwork
• Strong sense of customer service with enthusiastic energetic and professional behavior